Most people reading this blog realize that it is a timeline for the writer about what happens in the daily life of the foundation. This is one of those posts.
Sometimes life throws a curve ball at you from an unexpected source and you are required to rethink your way of doing things. That happened this week. For the first time ever, one of our residents was unhappy with me for a variety of reasons. Several things, from her viewpoint, were wrong about the apartment to begin with…I would like to list them, but it would be too obvious. And the worst accusation was that “you must not have a heart.” I was not sympathetic or empathetic enough about her transplant situation for her comfort. That hurt! I do have a heart; a pretty big one that also happens to be a broken heart. In fact, the foundation was formed based on the hearts of this family. And to add to that, for me to get emotionally or any other way involved in the lives of the transplant families that live in our apartments (there have been 100 of them), would be impossible. Try as I might (and I do try when appropriate) I simply don’t have the time nor the energy to do that. Enough said about that.
However, I’m a person that tries to understand another viewpoint and if I can make something better or “fix it,” I will. So my take on this situation is as follows:
- We will update our website to address her concerns.
- We will have no more “same day” or “overnight” turnovers of residents. I will take the time to make sure that everything in the apartment is maintained. This could take time if it requires the apartment maintenance staff to do the fix…2-3 days at best.
- Apartment #8 will be the last apartment before Transplant House is up and running. I’ve reached my max.
- When #8 becomes available, I will hire a moving company to move what is in storage to the apartment. Everything else that remains will be removed by the “junk kids” who live across the street from us who have a junk removing business. The big storage unit will be closed. And then the storage garage at the apartment complex will be a place for replacement items for the 8 apartments.
That’s off my chest. I’ll happily move forward doing my job in the best way possible. I love what I do! And I will be incredibly grateful that this has happened with only 1% (literally) of the wonderful people that I have met along the way of this journey.